Migros singled out for its working conditions in e-commerce

While the Migros group presented its annual results this morning in Zurich, Syndicom criticized the orange giant for not keeping its social commitments in the field of online sales. Migros is increasingly giving up delivering by La Poste and is now distributing part of its products via DHL.

Boosted by the pandemic, Migros achieved 3.2 billion francs in turnover last year via its online sales platforms. It is now 11% of its sales that go through the internet. An increase of 67% compared to 2017.

Migros reacts by doubling the surface area of ​​the logistics center of its main online sales site, Digitec Galaxus, in Wohlen (AG), a center which already employs 700 people. “The past two years have been amazing,” Galaxus spokesperson Stephan Kurmann told 7:30 p.m. “We hope it will continue like this, but we don’t know, because the pandemic situation has changed, we will see if this will influence the behavior of our customers.”

>> Read also: Migros still the retail leader in Switzerland in 2021

DHL cheaper than La Poste

But while Digitec Galaxus maintains its collaboration with La Poste to deliver its products to its customers, other entities of the Migros group are now renouncing the services of the yellow giant. Some French-speaking cooperatives already offer grocery deliveries in less than 45 minutes, via Smood. This start-up, in which Migros is a 30% shareholder, is at the heart of a social conflict that the canton of Geneva is currently trying to settle.

>> Listen again to the report from La Matinale on this subject:

In Geneva, the conciliation between Smood and its deliverers failed / La Matinale / 1 min. / January 26, 2022

A spokesperson for Migros also confirmed at 7:30 p.m. that the specialized supermarkets SportXX, Micasa, melectronics, Do it + Garden as well as OBI now have their products delivered by DHL, a cheaper competitor than La Poste. This development worries the unions, which accuse Migros of not respecting its social commitments.

“Test different models”

Syndicom denounces a wage underbidding, because unlike La Poste, DHL has not signed a collective agreement and is therefore difficult to control. “DHL works with subcontractors, who pay low wages. Migros, but also Coop, should assume their social responsibilities”, indicates in the 7:30 pm Matthias Loosli of Syndicom.

Invited to react Tuesday evening at 7:30 p.m., the chairman of the general management of Migros Fabrice Zumbrunnen made a point of stressing that “more than 95% of delivery volumes” were carried out in partnership with La Poste. “For the rest, we are testing different models, especially in urban areas, with partners, to see if these last-minute deliveries have potential.”

He also notes that while the pandemic has indeed boosted online sales, they were already on the rise before.

>> Fabrice Zumbrunnen’s interview at 7:30 p.m.:

Fabrice Zumbrunnen, CEO of Migros, comments on the explosion of online commerce / 7:30 p.m. / 3 min. / Tuesday at 7:30 p.m.

Jean-Marc Heuberger/other

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